Terms of Service

These terms apply when an independent restaurant, cafe, takeaway, or home kitchen (that's you) works with Zaree Studios (that's us) to build, host, or manage a direct ordering website.

We design and build a custom ordering website for your kitchen, set up direct order routing to your WhatsApp, and connect delivery through Stuart Logistics where you'd like it. Depending on the package you choose, we also handle ongoing updates, hosting, and support.

Our current packages, pricing, and what's included in each are listed on our Pricing page and may be updated from time to time. Whatever's agreed at the point you sign up is what applies to your project.

One-time packages are typically paid in two instalments — part upfront, part on completion. Monthly packages are billed flat, with no commission or percentage cuts, however much you sell.

Monthly packages run on a minimum 12-month term to cover the upfront design, hosting, and setup work — after that, it rolls month-to-month and you can leave whenever you like. This keeps your monthly cost flat instead of us needing to charge a big upfront fee.

Need to cancel before the minimum term is up? Message us directly and we'll talk it through — we'd always rather have an honest conversation than hide behind a penalty clause.

To build a great site quickly, we'll need your menu, food photos, branding (if you have any), and reasonably prompt replies while we're building. The faster you get us what we ask for, the faster your site goes live.

Once your website is paid in full, it's yours — your menu, your branding, your content. For founding clients who joined under a portfolio or testimonial arrangement, we may agree separately to showcase the work in our own portfolio and marketing.

Most ordering websites go live within one to two weeks of us receiving everything we need from you. Bigger or multi-location projects take longer — we'll always give you a realistic timeline upfront, not an optimistic one.

Delivery through Stuart Logistics, payment processing through WorldFirst, and hosting are all provided by third parties under their own terms. We integrate and manage these for you, but we're not able to control their uptime, pricing, or policies — if something changes on their end, we'll help you navigate it.

We build fast, reliable websites and take support seriously — if something breaks on a busy Friday night, you can reach us directly. That said, we can't guarantee zero downtime or that third-party services (WhatsApp, Stuart Logistics, hosting providers) never have issues on their end. We're not liable for indirect losses, like lost sales during a third-party outage outside our control.

If we update these terms in a way that meaningfully affects existing clients, we'll let you know directly rather than quietly changing the page.

We'll always try to sort any disagreement directly and quickly — that's kind of the whole point of working with a solo specialist instead of a big agency. If something can't be resolved between us directly, these terms are governed by the laws of the Islamic Republic of Pakistan. All legal proceedings will take place in the city Zaree Studios is legally based.

Questions about these terms? Email hello@zareestudio.com, or message us on WhatsApp — whichever's easier for you.